Refund policy

Refund & Return Policy

Effortless Refund/Replacement Assurance

Your satisfaction is our highest priority. If you encounter any issues due to printing errors, defective products, or mistakes on our part, we are committed to resolving them through a straightforward refund or replacement process.

Returns & Exchanges

  • Generally, we do not accept returns or exchanges unless the item received is incorrect, missing, damaged, or defective.

  • Please report any discrepancies or damage within 72 hours of receiving your order.

  • For incorrect, missing, damaged, or defective items, we will review the issue and provide an appropriate resolution, including a replacement at no additional charge where applicable.

Blank Apparel Returns & Exchanges

Blank apparel products are subject to the following return conditions:

1. Incorrect, Missing, Damaged, or Defective Items

If your blank apparel order arrives incorrect, incomplete, damaged, or defective, please contact us within 72 hours of delivery.

We will review your claim and arrange an appropriate resolution, including a replacement or refund where applicable. No restocking fee will apply to returns resulting from verified errors on our part.

2. Returns for Non-Defective Blank Apparel

Returns of blank apparel for reasons such as ordering the wrong size, color, quantity, or changing your mind are not automatically accepted.

Such returns may be considered on a case-by-case basis and require prior written approval from Falcon Transfers.  In addition returns may be applicable for outbound and return freight costs.

Items approved for return must be unused, unworn, unwashed, unaltered, and in their original condition.

3. Restocking Fees for Blank Apparel

Approved returns of non-defective blank apparel orders exceeding $250 CAD are subject to a 20% restocking fee. In addition returns are applicable outbound and return freight costs.

Customer-refused shipments may also be subject to these charges when the refusal is not caused by an error on our part.

Restocking fees do not apply to verified incorrect, damaged, or defective products resulting from Falcon Transfers' mistakes.

4. Return Authorization

All blank apparel returns must be approved by Falcon Transfers before products are shipped back.

Unauthorized returns may be refused.

Need Assistance?

If you have any questions regarding your order, please fill out the “Issues With Your Order?” form or contact our Customer Care Team at contact@falcontransfers.ca for assistance.

Cancellation Process

  • Cancellation Request: Changed your mind? You can request to cancel your order by emailing contact@falcontransfers.ca.

  • Time-Sensitive: Regular orders must be canceled within 1 hour, while overnight delivery orders should be canceled within 30 minutes of placing the order. Unfortunately, we cannot accommodate late cancellation requests because the order may already have been processed. Requests submitted outside business hours may not be processed before production begins.

Refund Procedure

  • Refund Requests: All refund requests should be submitted through our Order Issues Form.

  • Inspection & Notifications: After receiving and assessing your return, or reviewing the images you have provided, we will notify you whether your refund has been approved or denied.

  • Refund Approval: If approved, your refund will be processed to your original payment method within 5 business days.

Still Waiting on Your Refund?

  • Double-Check: Review your bank account to confirm whether the refund has been received.

  • Follow Up: Contact your credit card company or bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at contact@falcontransfers.ca.

Return Address

For authorized returns, please send your products to:

Falcon Transfers
230 Admiral Blvd
Mississauga, ON L5T 2N6
Canada

If you require a prepaid return label, please contact us at contact@falcontransfers.ca to discuss availability.

Need Assistance?

Contact our Customer Care Team at contact@falcontransfers.ca or submit the Order Issues Form for any questions regarding refunds, returns, or exchanges.

At FalconTransfers.ca, we are dedicated to your satisfaction. Shop with confidence!